|Frequently Asked Questions|
1. Can I rent your DVDs and Videos?
No: we do not rent our programs out, but we are now in the process of developing a brand new website from which you will be able to download the titles digitally, at a reduced cost. The website will also contain numerous audiobooks, eBooks, and screenplays
2. Where are your dealers?
We haven’t the slightest idea: several large distributors handle all sales to dealers and they don't provide us with their customer lists, so we don’t know who all of their dealers are or where they’re located
3. How long will it take for my order to be delivered?
The free shipping offered on our website is done by UPS ground, and you can track your shipment all the way to your front door by using the UPS tracking number we email to you when your order is shipped. We are in California, so it will take anywhere from 3 to 8 business days for your order to reach you, depending upon where you are in the U.S.
4. Can you ship by Air?
Yes: UPS 3-day air, 2-day air and Overnight air is available for an extra charge. See our secure order form for details. We can also use FEDEX, if you have a Fedex account and give us the number. Orders sent outside of the U.S. are shipped by U.S. Parcel Post Air Mail or U.S. Global Priority Mail.
5. Do you ship outside the United States?
Yes. If you are outside the U.S., see our page on International Orders, or let us know what you would like to order, and we will provide you with an exact cost for shipping.
6. Can you ship to a P.O. Box?
UPS will not deliver to a P.O. Box, but we can send an order there by U.S. Priority Mail - but there is no signature required, so if it’s lost in the mail, it’s your loss and not ours. U.S. Mail is not insured, like UPS is, unless we take it to the post office and wait in line for a half-hour, which we just can't afford to do on small orders
7. I don’t have a credit card: how can I order?
Copy our order form off of the internet, fill it out, and mail it to us with your check or money order. Our snail-mail address is on the order form, but be advised that our accounting department waits until personal checks clear the bank before allowing us to ship, so it's better if you send a money order, we we can we ship the same day as the order is received
8. Do you ship C.O.D.?
No. Too many times the customer isn’t available at time of delivery or doesn’t have a check made out - so the package is sent back to us and we get stuck paying shipping both ways.
9. What if I get a defective product?
No problem... return it to us with a brief note about what’s wrong with it, and we’ll send you a new replacement immediately... no questions asked
10. What if I don’t like the video I buy from you?
Sorry - once you’ve seen it, it’s yours... just like a movie in the theater. If it absolutely is not what you were expecting, contact us and we’ll try to work out some fair exchange for another title. To avoid this problem, please check out the "more details" offered for most of the programs, or send us your questions before placing your order
11. Do you make these programs yourself?
We have created 12 of the ones on our Boating websites, and produced many of the other ones. All the other titles were acquired from producers we know in the business who have reputations of putting out a quality product we can be proud to distribute.
12. Who are you?
We've been in business over 25 years. Check out our "Who We Are" page
12. Do you sell anything else?
Yes. Here is our Main Page that shows all of the various categories of DVDs we produce and distribute
Magic Lamp gives you many ways to order:
See our Secure Order Form for Details
FREE SHIPPING Anywhere in the Continental United States
We'll e-mail you the tracking number of your order.
Use UPS' home page to fallow your package to your front door!
ALL ORDERS ARE SHIPPED THE SAME DAY AS RECEIVED
Click here for UPS Tracking Page
Secure Order Form About Us FAQ
Nautical Books Contact Us
Complete list of DVDs from Magic Lamp
BoatingDVDs Digital Downloads
Sign Language Videos
Know Your Legal Rights Videos
Wedding Planning DVD
Gene Grossman's MAGIC LAMP PRODUCTIONS
Venice, CA 90291
phone: Int'l.:1(310)822-2985; US: 1(800)367-9661; fax: 1(310)827-9123
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Designer Neil Kalvin OuterSpaceCow.com